ANY UNAUTHORIZED RETURNS WILL NOT BE ACCEPTED.
We ship from multiple distribution warehouse locations so we ask please DO NOT ship returns to our store location. You must get approval from us prior to returning goods.
In order to return or exchange an order, start by contacting our return department Returns Department at firstname.lastname@example.org. Please include the following information, order number, your name and the reason for the return or exchange (i.e. I was shipped an incorrect item, I ordered a wrong item etc.)
By submitting this information, you have agreed to our return policy and our returns manager will review and approve the return if it falls within our return policy. Once we approve a return, we will provide instructions and RMA # (Return Merchandise Authorization Number) and additional instructions.
You will be responsible for return shipping cost when returning non-defective merchandise. We recommend you use CANPAR, UPS or FedEx so that you can provide us with a tracking number. Once the merchandise has arrived at the warehouse we instruct you to ship it to, the goods will be inspected upon receipt, and a refund will be issued if merchandise can be returned to inventory and resold. Returned merchandise must arrive in new and unused condition in the original packaging materials. Credit Card purchases will be refunded to the account you provided when you placed your order.
Authorized returns will be refunded in full minus a 25% ($35.00 minimum) restocking fee and minus shipping. Refunds will not be made on merchandise that is fully or partially assembled. All returned merchandise must in complete original manufacturer's packaging, same condition as sold, with all accessories, literature, instructions, documentation and blank warranty cards. We do recommend that you use a shipping company such as CANPAR, UPS or FedEx that offers a tracking feature when making a return shipment.
Items must be returned within 10 days of the delivery date.
Returns must be shipped within 5 days after we issue the RMA number to you.
Returned items are subject to a 25% ($35.00 minimum) restocking fee, minus shipping cost.
Restocking fees are not charged if Alfa Planhold Inc. is found to be in error.
Restocking fees are charged if customer refusing shipment without return authorization.
All items must be returned in the original packaging, and must be in a new-like resellable condition.
Replacement Parts are non-refundable.
DAMAGES: IMPORTANT * BEFORE ACCEPTING SHIPMENT FROM CARRIER YOU MUST INSPECT THE OUTER SHIPPING CONTAINER FOR SIGNS OF DAMAGE
Do not sign for shipment until you have verified number of pieces and for damage. If shipment is short or damaged have driver make a signed notation on freight bill as to shortage or damage. If concealed damage is discovered later, save shipping carton and notify carrier WITHIN 15 DAYS to inspect and issue concealed damage report.
FILE CLAIM PROMPTLY. DO NOT RETURN ANY MERCHANDISE WITHOUT WRITTEN INSTRUCTIONS.